The last day at SIME, Sweden's largest digital/web conference in Stockholm, a panel of guests took to the stage to have a panel discussion about gamification. Gamification is the latest and greatest buzz word in a long line of hype from digital marketing companies. But gamification is different because unlike social media and the like the Gamification concept is loaned from the hugely profitable games industry.
At SIME this year the panel consisted of representatives from World of Horses Online, CCP games and an associate professor from the Stockholm School of Economics. The topic was gamification and was simply introduced as the concept of using mechanics and design from the games industry to market products and services in non entertainment industries.
Elisabet, from CCP games, really gave a show with clear and consice ideas about gamification. She started off by describing the difference between intrinsic and extrinsic motivators. An extrinsic motivator, which are mostly used in gamification today, are external rewards given to the player for achieving certain tasks. Such as points to shoot a bird accurately or a badge to check in at a location An intrinsic motivator is an internal reward the player experiences because he/she achieves something in the context of the game. Internal rewards are feelings based on. Social recognition or completing a challenge.
One of her most memorable quotes was saying she'd like to Gamify the games industry by moving from extrinsic to intrinsic motivators.
Another one was a sharp critique to enforced seriousness while stating a point about humans being playful creatures:
why can we hug at a soccer game but not in the board room?
Elisabet also rocked the end of the panel by giving an example of how she would revolutionize boutique shopping by gamifying a H&M shop into a "minecraft retail experience" to, in her own words, "create a platform for creativity and self expression".
The audience and the panel alike seemed almost shocked by the simple truths laid out by Elisabet on gamification. I bet that if she has any say, gamification will be less of a buzz word and more of a business strategy from now on. One can only hope.
PS I'm writing this on an iPad balanced on my knee while I'm eating so if this post is in shambles, please check back in an hour or so and I'll try to polish the turd.
Update 1 Robin from the Stockholm School of Economics mailed me an update, apparently I got both her school and her title wrong.. Sorry Robin, keep up the great work!